FAQ – Zeev for Men

FREQUENTLY ASKED QUESTIONS

1. PRODUCT & CARE (JEWELLERY)

Is Zeev jewellery made of real silver?

Yes. Every piece is crafted from certified 925 Sterling Silver and is designed for everyday wear. Each order comes with an authenticity certificate. Please keep your invoice and authenticity certificate safe, as they may be required for future warranty or service requests.

Will my jewellery look exactly like the website photos?

We do our best to photograph every product accurately. However, as our jewellery is handcrafted, slight variations in texture, finish, or detailing may occur. These natural variations make every piece unique.

Does silver tarnish?

Yes. Sterling silver naturally reacts with air, moisture, and certain chemicals over time, which may cause tarnishing. This is a natural characteristic of silver and not a manufacturing defect. With regular cleaning and proper storage, your jewellery can easily regain its original shine.

How do I care for my Zeev jewellery?

To keep your jewellery looking its best:

Wear your jewellery after applying perfume, makeup, lotion, or sanitiser.
Remove it before showering, swimming, exercising, or sleeping.
Gently wipe it with a soft, dry cotton cloth after every use.
Store each piece separately in a zip-lock pouch inside an airtight jewellery box to prevent scratches and tarnishing.

2. ORDERS & PAYMENTS

How do I place an order on Zeev for Men?

Simply browse our collection, add your favourite pieces to your cart, and proceed to checkout. Complete your purchase securely using UPI, debit/credit cards, net banking, wallets, or Cash on Delivery (where available).

What payment methods do you accept?

We accept:

UPI (Google Pay, PhonePe, Paytm, and other supported UPI apps)
Visa, MasterCard, and American Express cards
Net Banking
Paytm Wallet
Freecharge
Cash on Delivery (COD) for eligible pin codes

All prepaid transactions are securely processed through Razorpay. Your payment details are encrypted and never stored by Zeev for Men.

Is it safe to order from zeevformen.com?

Yes. Your payment information is protected using industry-standard encryption and is securely processed through trusted third-party payment gateways. We never store your card or banking credentials.

Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available across eligible pin codes in India.

For COD orders, a complete unboxing video is mandatory if you wish to raise a claim regarding damage, missing items, or incorrect products.

Can I modify or cancel my order after placing it?

Yes. Orders can be modified or cancelled within 2 hours of being placed.

Please contact our customer support team immediately via WhatsApp or email with your order details. If the order has not been processed or dispatched, we'll be happy to assist you.

Will I receive an order confirmation?

Absolutely. Once your order is successfully placed, you'll receive an order confirmation via email and SMS containing your purchase details.

3. SHIPPING & DELIVERY

What is the delivery timeline?

Orders are generally dispatched within 3–5 business days.

Standard delivery across India takes approximately 5–8 working days after dispatch. Sundays and public holidays are not considered working days.

Do you offer express shipping?

Currently, we do not offer express shipping. However, all orders are fully insured and shipped through trusted logistics partners including Shiprocket, BlueDart, Delhivery, and other premium courier services to ensure safe and timely delivery.

How much does shipping cost?

Shipping is completely FREE across India with no minimum purchase required.

Where do you deliver?

We deliver across India.

Once your order is shipped, you'll receive tracking details via email and SMS.

How can I track my order?

As soon as your order is dispatched, we'll send you a tracking link via email and SMS.

You can also track your shipment anytime through the Track Order section on our website.

I entered the wrong shipping address. What should I do?

Please contact us immediately via WhatsApp or email with your Order ID and the correct shipping address.

If your order has not yet been dispatched, we'll update the address for you.

4. RETURNS & EXCHANGES

What is your return policy?

We do not offer returns, as every product undergoes strict quality checks before dispatch to ensure it reaches you in perfect condition.

Can I exchange my jewellery?

Yes.

We offer a one-time free size exchange for rings and bracelets if the selected size doesn't fit.

The exchange request must be raised within 48 hours of receiving your order.

For all other products, exchanges are only applicable if you receive a damaged, defective, or incorrect item.

Please contact us within 48 hours of delivery with:

Your Order ID
Clear photographs of the product
A complete unboxing video

Once verified, our team will arrange the replacement or exchange.

How do I request an exchange?

To request an exchange, contact us via WhatsApp or email within 48 hours of delivery.

Please share:

Order ID
Reason for exchange
Clear product images
Complete unboxing video

Once verified, our support team will guide you through the exchange process.

Are there any products that are not eligible for exchange?

Exchange requests will not be accepted if:

The request is made after 48 hours of delivery.
The product has been used, damaged, altered, or mishandled.
The original packaging, invoice, or authenticity certificate is missing.
The item was purchased during a final sale or clearance sale (unless it was received damaged or incorrect).

When will I receive my replacement?

Once your exchange request is approved and the original product is received (where applicable), your replacement will be dispatched within 3–5 business days.

Delivery timelines may vary depending on your location.